Servicesfor individuals
Pension program
You do not have to queue on at the post-office or to wait for your pension at home for the whole day — we offer you to receive pension at PRAVEX-BANK. You have just to address the Bank and you will be able to receive pension at any time and any point of Ukraine.
all services↓also in section
SMS banking
- Instruction about usage of SMS-banking service
- Application for connection to SMS-banking service
- Attachment to application for SMS-banking service connection
SMS banking
For individuals
Instruction about usage of SMS-banking service
•Facilities of SMS-banking system
SMS-banking - service that allows holders of payment cards issued by JSCB "PRAVEX-BANK" to control card accounts condition without visiting Bank and ATMs, via of mobile telephones.
All the services of SMS-banking provided by Bank are divided into three groups:
- upon notice (obligatory service while connecting);
- upon demand;
- upon schedule.
Obligatory service while connecting is statements activation on the last performed transaction that is report sent upon event. This service gives opportunity to receive notice as SMS immediately upon performance on card payment transaction, cash withdrawal or monetary funds intake on account. SMS-message is formed and sent on mobile telephone automatically after transaction performance.
Besides this service users receive notice on mobile telephone about card validity term expiration (21 days before validity term expiration).
Statements about last performed transaction contain information about place, date, amount and currency of transaction performance. Besides these statements can contain information about card account balance (in application form it is necessary to choose activation of obligatory service while connection - "with balance").
Also this service gives opportunity to receive quickly supplementary information:
- about amount available to usage on card at the moment;
- last performed transaction;
- two last performed transactions.
Additional statements can be received at any convenient time upon request or upon schedule.
While choosing report performance upon request for reports receiving it is necessary to execute independently SMS with request about definite service (item 5.2. of this Instruction).
Report is automatically sent by system at earlier determined time - daily, weekly, monthly while report provision upon schedule.
Card entering in stop-list (blockage) can be performed in case of suspicion in theft/loss of card or fraud transactions performance via mobile telephone.
•Telephone requirements
To use SMS-banking service telephone should support SMS service and mobile operator should support sending and receiving of e-mail via SMS service. Functions of messages sending and receiving should be activated in mobile telephone for the work with SMS-banking service.
All KyivStar subscribers while connecting SMS-banking service should check obligatory activity of Internet-channel through which from Bank's server is performed sending of SMS to customers containing information about monetary funds movement on card account and receiving from clients of SMS containing request on necessary information receiving. For its activation it is necessary from mobile telephone to send SMS-message containing information of any character on specially issued by KyivStar short number 7021. After message sending notice should come notice confirming Internet-channel activity that is possibility of sending/receiving of post in e-mail format.
•Order of documents drawing for connection to SMS-banking service
Connection to SMS-banking service while drawing general set of documents for card account opening
Connection to SMS-banking service is possible while completing application on card account opening and servicing.
For this in application form on card account opening and servicing in section "Client wishes to use supplementary services" it is necessary:
- to make record in field "To use SMS-banking service";
- to indicate corresponding mobile operator;
- to indicate mobile telephone number;
- to enter client's electronic address or the second number of mobile telephone on which messages about state of account and card transactions will be duplicated.
After completion of obligatory conditions of client's registration it is necessary to indicate client's rights that is services that client wishes to use (it. 1.1. of this Instruction).
While completing this form of it is necessary to make record for obligatory service activation while connecting SMS-banking service, to choose form of report sent upon event - "With balance" or "Without balance".
If a client wants to receive supplementary statements on schedule it is necessary to make records against corresponding services and to indicate time of supplementary statements receiving.
To complete these fields is necessary under condition of records in corresponding fields of the table "While connecting it is necessary to activate next statements/upon schedule".
It is necessary to complete one of two fields for every supplementary service
In case of choice of receiving supplementary statements on schedule "Weekly" it is necessary to make records
| | I field | II field | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Statement about card account balance | weekly: | monthly: | |||||||
| mon | tue | w | thur | fri | st | sn | dates | ||
| X | X | X | hour_:00 | ||||||
| hour__09:00 | |||||||||
| The last performed transaction on card account | weekly: | monthly: | |||||||
| mon | tue | w | thur | fri | st | sn | dates | ||
| hour_:00 | |||||||||
| hour__:00 | |||||||||
| Two last performed transactions on account | weekly: | monthly: | |||||||
| mon | tue | w | thur | fri | st | sn | dates | ||
| hour | |||||||||
| hour_:00 | |||||||||
Attention! Incorrectly completed application on SMS-banking connection will not be considered.
Applications provision to Head Office of Bank is performed by general set of documents on card account opening and servicing in accordance with Clauses approved by order #483 dated 25.05.2004.
Client's connection to SMS-banking during card validity term is performed after acceptance by Payment card issue Committee of positive decision about card account opening and servicing and card issue.
Besides while providing to the client of manufactured card and Agreement of banking account Bank's officials specifies what are additional services of a client. In case of connection to SMS-banking service, official obligatory issues to client Attachment to application on connection to SMS-banking (Attachment 2 to Order).
To cancel SMS-banking service client should draw application for cancellation. Order of disconnection from service usage is described in item 6 of this Instruction.
Application drawing for connection to SMS-banking service in case if card account was opened before
To connect to SMS-banking client-holder of payment card has to complete at outlet/branch standard application form for connection to SMS-banking service where it is necessary to indicate:
- Name and surname of client;
- Date of birth;
- Card number;
- Card validity term;
- Mobile telephone number on which messages about account state and card transactions will be received;
- Client's electronic address or second number of mobile telephone on which messages about account state and card transactions will be duplicated.
After completion of obligatory conditions of client's registration it is necessary to indicate client's rights, i.e. services that client wants to use (see item 1.1.).
Bank's official that accepts application for SMS-banking service connection checks the correctness of this document completion and indicates his/her name and surname, name of outlet/branch as well as telephone number. Besides, client is obligatory provided with Attachment to application for connection to SMS-banking service.
Attention! Employee accepting application at outlet/branch bears responsibility for correctness of application completion.
•General order of transfer, agreement, application storage, as well as information about officials of Plastic Cards Department of the Head Office is presented in Clause approved by order # 483 dated 15.05.2004 with changes.
Applications completed correctly is taken to execution and processed during 3 days since the moment of their registration in Plastic Cards Department. While connecting of each new card to SMS-banking services client is informed via SMS about serial number on card (ID), which is used for creation of statements upon request and also for blockage of definite card.
Attention! Client should inform Plastic Cards Department in written form about mobile telephone number change or card receiving with new number.
•Order of SMS-banking services reissuing
In case of:
- changes of services used by client connected to SMS-banking;
- changes of mobile telephone number;
- changes of plastic cards numbers while card repurchasing in case of loss/theft, loss of PIN-code, validity term prolonging
the client should contact any Bank's outlet and write an application for SMS-banking services reissuing in free form.
While changing telephone number or card number while reissuing due to any reasons (loss, theft, prolongation) client should obligatory inform Bank having written an application for SMS-banking service reissuing.
In case if client does not inform about these changes, service will be provided with old parameters. Besides Bank does not bear responsibility for client's failure to receive information.
Mobile banking service reissuing is performed only on the basis of client's written application.
•Rules of work with system
Mobile telephone usage
It is necessary to look through the article "SMS-service of short messages" of instruction to mobile telephone, and also general rules of these services usage fixed by telecoms operator to which subscribers are connected.
Request for information receiving
To get necessary information upon request it is necessary to send from mobile phone text message using SMS service as e-mail supported by definite operator.
It is necessary to indicate in text message address, and after space - subject of request in brackets (for all mobile operators except for UMC. It is necessary to use exclamation points for UMC). It is necessary to send completed message to the number of corresponding mobile operator (see item 5.2.).
It is possible to use function of messages storage (or patterns of messages) in mobile telephone not to print text of sending command every time when applying to Bank.
• Codes and requests subjects
| Code | Subject of request |
|---|---|
| «1» | Card account balance |
| «2» | The last performed transaction on card account |
| «3» | Two last performed transactions |
| «5» | Information about commercial foreign exchange rates of Bank |
| «12» | Card blockage |
•ORDER OF SMS SENDING
| Operator
| Text of message (as e-mail)gsm@pravexonline.com █ (CODE) | Number on which it is necessary to send message
|
|---|---|---|
| GOLDEN TELECOM | gsm@pravexonline.com█(1) █NN> request of information about balance | 025 |
| KYIVSTAR | gsm@pravexonline.com█(3) █ NN request of information about 2 last transactions | 555 |
| MTS, JEANS | gsm@pravexonline.com█!5! █ NN request of information about commercial foreign exchange rates | 10930 |
| WellCOM | gsm@pravexonline.com█ (12) █ NN card blockage | 01 |
█ - space.
Attention! Bank's address is typed in standard format for Internet: name@domain. As not all mobile telephones support possibility of sign entry "@", then instead of it is possible to type "!" or "&".
Address must be separated from the message with space.
Subject of message is indicated in brackets (for UMC - exclamation point) after address. Client's card ID must be separated from subject with space.
NN - ID of client's card (number of registration in the base of every card). It is described in that case if client is connected to SMS-banking service and receives notice on several cards. To receive report upon request on definite card in subject line of letter it must be indicated ID of client's card. Otherwise there will be created several SMS-messages containing information on all cards of this client.
ID card is assigned while registering of every new card, connected to SMS-banking service. After registration of card, ID is communicated to client.
•Message receiving about performance of transaction on card
Message that transaction is performed on card is sent by Bank on mobile telephone automatically (obligatory service while connecting). Such message contains information about date of performance and transaction amount, that permits at the moment of card transaction performance to control correctness of amounts which will be written off from card account or enter into account.
Example of message about performed transaction
| Received information
| Explanation of message |
|---|---|
| 03/10 19:57 412* -*957 OPERATSIYA USPESHNA 500 UAN ATM2097 PRX0001KYIV>KYIV VASH OSTATOK 2485.87 UAN | On your card № 412*-*957 3 October in 19:57 in ATM № 2097 there was write-off at the amount UAH 500, due to which balance constitutes UAH 2485,87. |
Examples of response message while forming corresponding requests
| Name of transactions | Code of request | Received information
| Explanation of message |
|---|---|---|---|
| Help | 0 |
!HELP! 1-balance inquire 2-operation (last) 3-2 last operations 5-courses PB 12-add to stop-list | You received reminder
with codes and and subjects of requests
|
| Balance
| 1 |
!balance! 10/10 16:30 412*-*013 45260.32 UAN | On your card 412*-*013 as
of 10 October 16:30 balance constitutes UAH 45260,32.
|
| Last transaction
| 2 |
!last oper! 04/10 16:30 412*-*013 OPERATSIYA USPESHNA 17.40 UAN TEST UAN VAU | Last performed transaction on card 412*-*013 for the amount UAH 17,40 was performed 4 October at 16:30 at trade point № 10000023 |
| Two last transactions
| 3 |
!2last oper! 04/10 16:30 412*-*013 OPERATSIYA USPESHNA 17.40 UAN TEST UAN VAU 06/10 17:45 412*-*013 OPERATSIYA USPESHNA 180.50 UAN TEST UAN VAU |
Last but one transaction on your card № 412*-*013
for the amount UAH 17,40 was performed 4 October at 16:30 in trade point №
10000023. Last transaction on your card № 412*-*013 for the amount UAH 180,50 was performed 6 October at 17:45 in trade session № 10000023. |
| Information about commercial
foreign exchange rates of Bank
| 5 |
!Courses PB! 09/10/03 100USD=530,150/533,150UAN 100EUR=592,540/595,635UAN 10RUR=1,741/1,920UAN |
As of 9 October 2003 Bank set such
exchange rates:
100USD=530,150/533,150UAN 100EUR=592,540/595,635UAN 10RUR=1,741/1,920UAN |
| Card blockage
| 12 |
! add to stop-list! gsm@pravexonline.com 09/01 11:28 4390* - *4015 Your card put into stop-list | You blocked card 4390* - *4015 09/01 at 11:28. |
Attention! If you lost mobile telephone it is necessary to inform Bank about it. Bank is not responsible for possible review of information on your card account by third persons before receiving of written message about loss.
•Card blockage via the help of mobile telephone
Having been connected to SMS-banking service plastic card holder, issued by JSCB "PRAVEX-BANK", has opportunity to block it in case of suspicion for theft, loss or frauds performed on card.
To block the card with the help of mobile telephone it is necessary to send text message using SMS-service as e-mail supported by definite operator.
It is necessary to indicate address in text message then after space - number of subject of request (12) in brackets (for all mobile operators, except for UMC. For UMC it is necessary to use exclamation points).
gsm@pravexonline.com █ (12) █ NN
In case when a client is connected to SMS-banking and receives notices on several cards, to block upon request definite card there should be indicated ID of client's card (NN) in subject line of letter. Otherwise all cards of this client will be blocked.
ID of client's cards is assigned while registering every new card connected to SMS-banking service. After card registration ID is communicated to client.
It is necessary to send completed message to the number of corresponding mobile operator (see item 5.2).
In case of necessity to send request to Bank not to type text of sending command every time it is possible to use function of message saving (or patterns of messages) in mobile telephone. Besides it is necessary to remember (to notice) ID of corresponding card.
After request sending on card blockage SMS should be received confirming card blockage. This message contains:
- date/time of performed blockage;
- ID of blocked card;
- confirmation of the fact that card is put into stop-list (Your card is put into stop-list).
Attention! If card is found unblocking is performed only on the basis of client's written application.
•Order of documents drawing for disconnection from SMS-banking services usage
In case:
- closure of card account due to any reason, including client's dismissal;
- loss/theft of mobile telephone if client does not connect another telephone to the service;
- loss/theft of payment card if client does not reissue card
client should obligatory disconnect SMS-banking service usage. It is enough for client- cardholder to contact any outlet/branch and complete standard form of application for disconnection from SMS-banking service. While closing card account for disconnection from usage of SMS-banking service it is necessary to make necessary notes in Application for card account closing.
If client does not inform Bank about disconnection from mobile banking usage, service will be provided on old parameters. Besides client is responsible for possible occurrence of unauthorized overdraft in case of commission writing off for service usage.
Address, telephones
Additional information about SMS-banking services connection and provision can be given during business hours by transactions sector of plastic cards department official on tel: 201-17-53.
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