Frequently Asked Questions Regarding Payment Cards

1. Why is opening a card account with PRAVEX-BANK advantageous?!!!
2. What documents should be presented for opening a card account?
3. Who can be provided with information on the movement of funds on a client’s card account?
4. What is the commission amount for cash withdrawal at the ATMs of PRAVEX-BANK and other banks?
5. What is the commission amount for paying for goods and services in the trade network?
6. What is the time of crediting funds onto a card account if they are paid to the bank’s cash office?
7. What are the advantages of PRAVEX-BANK’s PravexCard discount system?
8. Where can you receive information on the trade and service outlets providing discounts to the holders of PRAVEX-BANK payment cards?
9. What legislative acts regulate the opening and use of card accounts?
10. What taxes and on what amounts should the payment cardholder pay?
11. What does the word “Domestic” mean in the payment card name?
12. Is it possible to withdraw cash in UAH with the help of the payment card, the currency of the account of which are US dollars or Euros?
13. What is the conversion exchange rate for carrying out purchases or cash withdrawals in a currency other that the card account currency?
14. Which code or number (CVV2/CVC2/Credit Card Check Number/security ID) must be indicated for paying with an Internet card for goods and services in an online store or on a paid server?

•Why is opening a card account with PRAVEX-BANK advantageous?!!!

1. PRAVEX-BANK is among the Top 5 biggest commercial banks, which is most trusted among the citizens of Ukraine.

2. PRAVEX-BANK guarantees the highest level of confidentiality and observation of banking secrecy.

3. PRAVEX-BANK is a competent member of the Visa Incorporated and MasterCard Incorporated payment systems, which guarantees the highest quality of service and flexible response to clients' needs.

4. The PRAVEX-BANK payment card is:

•  The possibility of receiving cash in PRAVEX-BANK ATMs and outlets
•  The possibility of getting discounts of up to 35% in the sales and service enterprises of Ukraine on the PravexCard discount program.
•  The possibility of controlling the balance on the account with the help of a mobile phone (SMS-Banking service), statements by mail and e-mail.
•  Reliability and safety (the monitoring service and client support service are ready to provide you with comprehensive assistance on a 24-hour basis).
•  The possibility of paying for goods and services in more that 33 million trade and service outlets all over the world and withdrawing cash in more that 1 million ATMs all over the world.

Clients' interests are above all!

•What documents should be presented for opening a card account?

To open a card account, you need to present:

1. An identity document (passport of a citizen of Ukraine or a substituting document according to the current legislation of Ukraine).
2. a taxpayer identification number for residents. If you do not have an identification number due to religious considerations, your passport must contain the respective note.
3. Other additional documents.

•Who can be provided with information on the movement of funds on a client’s card account?

Information on the movement of funds on the client’s card account is a banking secret and may be provided only to the payment cardholder directly or in cases stipulated by the current legislation of Ukraine.

•What is the commission amount for cash withdrawal at the ATMs of PRAVEX-BANK and other banks?

The client pays a commission for cash withdrawal in the PRAVEX-BANK ATM network according to current tariffs. For salary, pension and deposit cards, cash withdrawal in the PRAVEX-BANK ATM network is free.

For cash withdrawal in the ATMs of other banks, a commission is paid according to current PRAVEX-BANK tariffs. Other commissions are not charged at the ATMs in addition to the PRAVEX-BANK commission. The bank that owns the ATM is not entitled to establish any additional commissions (except for a foreign currency withdrawal from the ATMs of Ukrainian banks).

The number of ATMs, taking into account the united ATM network with JSCB Ukrsotsbank, OJSC JSB Ukrgazbank, OJSC Bank Finance and Credit, and JSCIB Ukrsibbank, is over 3900.

•What is the commission amount for paying for goods and services in the trade network?

The holder of a payment card s not charged any commission for the payment of goods and services in the trade network.

•What is the time of crediting funds onto a card account if they are paid to the bank’s cash office?

If you have deposited your funds before 12:00, you can use funds from your card account after 16:00 the same day. If crediting was carried out from 12:00 to 17:00, you can use funds from the card account after 20:00 on the same day.

•What are the advantages of PRAVEX-BANK’s PravexCard discount system?

The holder of any PRAVEX-BANK payment card has the possibility of obtaining goods and using services with a discount in the more prestigious sales and service enterprises of Kyiv and Ukraine (shops, supermarkets, restaurants, beauty salons, automotive showrooms and fuelling stations). Our discount network is expanding every day.

•Where can you receive information on the trade and service outlets providing discounts to the holders of PRAVEX-BANK payment cards?

You can receive information on sales and service outlets on our site, in the outlets, and from the information and discount catalogues that can be sent to a client’s e-mail address.

•What legislative acts regulate the opening and use of card accounts?

The principal documents regulating the opening and use of card accounts are:

1. NBU Board Resolution No. 137 dated 19.04.2005 "On Approval of the Payment Card Issue and Transaction Performance Procedure";
2. NBU Board Resolution No. 492 dated 12.11.2003 "On Approval of the Instruction on the Procedure of Opening, Use and Closing of Accounts in the National and Foreign Currencies";
3. NBU Board Resolution No. 123 dated 08.04.2005 "On Approval of the Accounting Rules for Transactions Using Payment Cards in Ukrainian Banks";
4. Law of Ukraine No. 2346-ІІІ dated 05.04.2001 "On Payment Systems and Money Transfers in Ukraine".

•What taxes and on what amounts should the payment cardholder pay?

Payment cardholders must pay the same taxes as other individuals or legal entities. The current legislation does not stipulate any additional taxes or duties for payment cardholders.

•What does the word “Domestic” mean in the payment card name?

The word “Domestic” in the name of any payment card issued by PRAVEX-BANK means that it can be used on the territory of Ukraine only.

•Is it possible to withdraw cash in UAH with the help of the payment card, the currency of the account of which are US dollars or Euros?

Yes. You can do this at any ATM of Ukraine, Ukrainian banks outlets, or cash advance offices.

•What is the conversion exchange rate for carrying out purchases or cash withdrawals in a currency other that the card account currency?

While carrying out transactions in any currency other than the card account currency, money conversion is carried out at the exchange rate established by the payment system as of the transaction day.

•Which code or number (CVV2/CVC2/Credit Card Check Number/security ID) must be indicated for paying with an Internet card for goods and services in an online store or on a paid server?

To make payments in the online shop or paid server, you need to observe the payment card use rules. Certain data are not indicated directly on the card for security reasons. You can get to know them while obtaining the card or by free 24-hour phone: 0-800-500-4-50.

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